Location : Bangalore
Qualification : BE / B.tech ( CSE and related branch )
Skills :
- Completed a Bachelor's degree in Engineering in computer science or relevant field.
- Excellent knowledge of OSI model, Routing and internet protocol technologies.
- Excellent understanding of various positioning method in GSM, WCDMA and LTE networks.
- Very good communication skills
- Must be ready to work in 24x7 environment.
- Excellent troubleshooting and fault analysis skills.
- Excellent knowledge of Linux.
- Very good knowledge of wireless technologies.
Soft Skills Competencies :
- Excellent communication skills required to participate and drive customer meetings as well as develop solutions to customer issues.
- Ability to work under stressful situation.
- Eagerness to learn new technologies, product and solutions.
- Ability to work well in a team.
Job Description :
A costumer Network Support is mainly responsible for providing analysis and resolution of technical problems reported by our customers. Our customers are telecom operators from all over North America, and contact us directly on a daily basis for resolution to the problems encountered in tha various mobile positioning systems installation, as well as those in unique customer solutions developed entirely to meet specific functions in the operator networks. Further more, as part of the services sold to the north american operators, software update management is and are the responsibilty of the CNS engineer where applicable.
Responsibility will include, but are not limited to the following:
A costumer Network Support is mainly responsible for providing analysis and resolution of technical problems reported by our customers. Our customers are telecom operators from all over North America, and contact us directly on a daily basis for resolution to the problems encountered in tha various mobile positioning systems installation, as well as those in unique customer solutions developed entirely to meet specific functions in the operator networks. Further more, as part of the services sold to the north american operators, software update management is and are the responsibilty of the CNS engineer where applicable.
Responsibility will include, but are not limited to the following:
- Remote software patch installation, integration and configuration in a linux and Uni enviroment across different site in an operator's MPS network.
- Create, test and apply method of procedure (Mops) based on product design unit installation instructions and customer specific MPS installation requirement.
- Maintenance window activities
- Perform health check and monitoring activities as needed.
- Problem consultation, isolation, verification, resolution, documentation, status reporting.
- On-call rotation and emergency handling.
- Attend and drive technical customer meeting.
- Attend and drive technical meetings with tier two and product designer.
- Contribute to competence development within the support team.
- Drive innovations by developing tools, processes, documentations and methods to assist our organizations and our customers.
Last Date : ASAP
CTC : As per company standards
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